FlightPrep’s Product Support policy is simple.
Buy software from us and receive some sort of technical support for as long as we maintain that product. We want the software to work as well for you as it does for us. 

In our opinion, support is an extension of sales. We strive to provide excellent customer support.  We understand our business depends upon clients who renew their subscriptions. Because we do offer this high level of service, more than 80% of our new business comes from referrals by existing clients.

This means that we are here to help you with your FlightPrep software and data.

• Product support is available on non-holiday Monday through Friday, 8:30 AM to 4:30 PM Pacific Time.

• Email support is always free and available via email:support@flightprep.com.

• If you have a paid data subscription, you receive phone support for up to 1/2 hour per year if needed for issues you are having running our software or using our data products as they were initially intended to be used.

• If you do not have a data subscription, please use our free email support.

• Golden Eagle FlightPrep users, please call the CSC DUATS Technical Support 24/7 Hotline 800-345-3828 for help with flight planning and DUATS questions.

• Additional product support hours and product support services are available beyond our posted times and allowances for a fair and nominal fee. We will not charge you anything for support unless we first tell you that a service is chargeable. The schedule for after hours or excess assistance time is generally $150 per hour billed in 15 minute increments. After hours calls must be scheduled in advance at this time.

• If you have an account question, please feel free to call our office.

Thank you for being a FlightPrep Customer.